FAQ
🌙 FAQ – Frequently Asked Questions
1. How long does shipping take?
We process every order with care and efficiency. Most LunaHug deliveries arrive within 4 to 8 business days. Shipping times may vary slightly depending on your location, but we always make sure your order arrives safe, secure, and right on time.
2. Can I track my order?
Yes, of course! As soon as your order ships, you’ll receive an email with your tracking number. You can follow your package in real time and know exactly when it will arrive at your door.
3. What if I’m not completely satisfied with my purchase?
Your satisfaction means everything to us. If your product arrives damaged, defective, or simply doesn’t meet your expectations, you can request a full refund or replacement within 30 days of receiving your order. Just reach out to our friendly support team — we’ll make it right, no questions asked.
4. Does LunaHug come with a warranty?
Yes! All our products are covered by a quality guarantee. If something isn’t right upon arrival, contact us and we’ll quickly repair, replace, or refund your order. We stand behind the quality of every LunaHug we ship.
5. What should I do if my order hasn’t arrived?
If your order is taking longer than expected, don’t worry — we’ve got you covered. Simply contact our support team, and we’ll immediately track your package or send you a replacement if needed. Your peace of mind is our priority.
6. Do you offer free shipping?
Yes! We proudly offer FREE worldwide shipping on all orders. No minimum purchase required — just place your order, relax, and we’ll take care of the rest.